# Troubleshooting Common problems and what to do about them. ## Can't sign in {#cant-sign-in} ### "Invalid email or password." The same message appears for an unknown address and a wrong password — the form cannot tell you which. Check that: - The address is the one you signed up with, spelled the same way. - Caps Lock is off. - You are on the JARVIS sign-in page and not a SpaceKeep one. The two accounts are separate. If you signed up with Google or GitHub, use that button instead of a password — or [set a password](/jarvis/account/password/). ### Too many attempts Repeated sign-in attempts from one address are temporarily throttled. Wait a minute before trying again. Repeated immediate retries extend the wait. ### Social sign-in isn't configured yet That provider is not available on this deployment. Use email and password — it works regardless. ### That sign-in link expired or was already used The redirect back from the provider took too long, or the tab was reopened. Start the sign-in again from scratch. ### You cancelled the sign-in with the provider The provider's screen was dismissed. Nothing was wrong — try again when you are ready. ### The provider didn't share a verified email address JARVIS can only link an account when the provider shares a **verified** address. Add or verify an email at Google or GitHub, then try again. Alternatively, create an account with a password. ### Signed out unexpectedly Sessions last 30 days. Changing your password also ends every session on every device — if you did not change it, sign in again and consider [changing it](/jarvis/account/password/) as a precaution. ## Search isn't available {#search-problems} ### "Search couldn't be completed." The lookup did not go through. This is usually temporary. - Wait a moment and ask again, or repeat the request in a new message. - Try a broader query. - Check [jarvis.spacekeep.dev/api/health](https://jarvis.spacekeep.dev/api/health) — if `status` is `degraded`, the problem is on the service side. JARVIS still answers from what it knows when a lookup fails, and says that the answer may not be current. ### Web search is off Your account has web search disabled, so no lookups run at all. Turn it back on at [jarvis.spacekeep.dev/web](https://jarvis.spacekeep.dev/web) under **Search the web while answering**. ### Web search isn't configured on this deployment The Web page reports **Not configured**, meaning searching is unavailable on the deployment you are on. JARVIS answers from the conversation and your saved memories instead. Nothing on your account is misconfigured. ### JARVIS answered without searching For a question that did not obviously need live information, JARVIS answers directly — that is intended. Ask for the lookup explicitly: ```text Search this on Google: … Look this up online. ``` Asking *"what's the latest…"*, *"right now"*, or *"is there anything new?"* also triggers a fresh search. ### JARVIS kept asking a clarifying question after searching It should not. If a searched reply ends in a question instead of an answer, note the exact message and report it — that is a defect, not expected behaviour. ## Password problems {#password-problems} ### No reset email arrived The reset page always confirms the request, whether or not the address is registered — so a confirmation is not proof that an account exists. - Check spam and promotions. - Confirm you used your JARVIS address. - Requests are limited per address; wait a minute before retrying. - Try once more. ### "This reset link is invalid or has expired." Reset links last 30 minutes, work once, and are invalidated when a new one is requested. Request a fresh link and use it straight away. ### I am signed in everywhere but was asked for a password Accounts created with Google or GitHub have no password until one is set. Use **Forgot password?** with your email address to set one. ### Changing my password signed me out Expected. A password change ends every session on every device. Sign in again. If you did not change it, treat it as a security issue and change it now. ## Memory problems {#memory-problems} ### JARVIS forgot something I told it Memory only stores what you explicitly ask it to keep, plus a small number of clear project statements. Re-ask in an explicit form: ```text Remember that … Keep in mind that … Save this: … ``` If a statement arrived mid-conversation without one of those forms, it stayed in the conversation only. ### Memory is off Switch it back on in [Settings](/jarvis/account/settings/#memory). While it is off, JARVIS neither saves new memories nor uses stored ones — the stored entries are still there. ### JARVIS did not delete the memory I asked it to forget JARVIS only deletes when exactly one memory matches what you asked for. If several match it asks which one, and if none match nothing is deleted. Name the memory more specifically, or delete it directly on the [Memory page](https://jarvis.spacekeep.dev/memory). ### A memory has the wrong category Edit it on the Memory page — the category is re-derived from the text you set. ### JARVIS refuses to remember something Content that looks like a credential is never stored, including when you explicitly ask. Rephrase without the secret. ## Conversations {#conversation-problems} ### A conversation is missing from the sidebar Conversations appear once they contain a message. A conversation you started but never sent a message in does not appear — that is expected. Very old conversations may be outside the most recent list. Use **Search conversations…** to find one by title or by content of a message. ### A conversation has the wrong title JARVIS titles a conversation from your first real request and does not change a meaningful title afterwards. Rename it with **⋯** → **Rename**. ### JARVIS lost the thread Context comes from the conversation you are in. Opening a different conversation starts without the old context. Reopen the original one, or restate what you need. ## Tasks {#task-problems} ### My task was not added Try an explicit form: ```text Add a task: renew the domain. Task: book the dentist. ``` JARVIS only acts on clear phrasings when writing through chat. If the wording was loose, add it from the [Tasks page](https://jarvis.spacekeep.dev/tasks) instead. ### JARVIS asked which task I meant Your words matched more than one open task, so it changed nothing. Name the one you mean, or use the Tasks page. ### JARVIS said it could not find the task Nothing on your open list matched. Ask *"what's on my list?"* to see the current entries, or use the Tasks page. ### A task I completed is gone Completed tasks stay under **Done** and can be reopened. Only a deleted task is removed permanently. ## API problems {#api-problems} ### `401 Invalid API key.` The key is unknown, malformed, or revoked. Check that: - The header is `Authorization: Bearer jrv_…`. - The key was not revoked on the [Developer page](https://jarvis.spacekeep.dev/developer). - You did not lose the key at creation — it is shown once and cannot be retrieved. Revoke it and create a new one. ### `401 Authentication required.` on a conversation endpoint Conversations belong to an account. Send a valid key or a session cookie. ### `404 Conversation not found.` The id does not exist **for this account**. It was deleted, or it belongs to another account — the two are deliberately indistinguishable. ### `429 Too many requests.` You are over a rate limit. Back off and retry rather than retrying immediately. See [Rate limits](/jarvis/api/authentication/#rate-limits). ### `403` with a restriction code Your account is restricted across SpaceKeep Labs. See [Global Enforcement](/jarvis/security/global-enforcement/). ### `503` Access could not be verified right now. This is temporary and not a decision about your account — retry shortly. ### `504` The reply took too long. Retry, and consider a shorter or more specific prompt. ### A key works for chat but not for memories Expected. Keys cover chat, conversations, and tasks. Memories, web activity, and key management are session-only. See [Which endpoints accept what](/jarvis/api/authentication/#which-endpoints-accept-what). ## Account restricted {#account-restricted} JARVIS shows a notice stating that your account has been restricted by SpaceKeep Labs, and that the restriction is not limited to JARVIS. - Signing in again — with a password, Google, or GitHub — does not lift it. - Nothing inside JARVIS can change it. - If you believe it was issued in error, contact [SpaceKeep Labs support](https://spacekeep.dev) and include the reference from the notice. Full detail: [Global Enforcement](/jarvis/security/global-enforcement/). ## "Temporarily unavailable" notice JARVIS cannot confirm your access right now. Nothing about your account or data has changed, no restriction was recorded, and later requests simply check again. Choose **Try again** in a moment. If it persists, it is not something you caused. ## Slow or failing responses - Check [jarvis.spacekeep.dev/api/health](https://jarvis.spacekeep.dev/api/health). A `degraded` status explains most cases. - Very long conversations are more work to answer. Start a new one for an unrelated topic. - Web searches add time. Ask a direct question when you do not need current information. ## Still stuck? Include these when you report a problem: 1. The exact message or error text. 2. What you expected instead. 3. Whether it happens every time or intermittently. 4. The browser and device. 5. The `status` from [the health endpoint](https://jarvis.spacekeep.dev/api/health) at the time. ## Related - [Support](https://spacekeep.dev) — SpaceKeep Labs - [JARVIS Policies](https://jarvis.spacekeep.dev/policy) — acceptable use - [API Reference](/jarvis/api/reference/) — error codes and endpoint behaviour