Troubleshooting

Solutions to common problems SpaceKeep users encounter.

Authentication

I cannot log in

Make sure you are using the correct email and password
If you signed up with an OAuth provider, use that provider to log in
If you forgot your password, use the password reset option on the login page

My passkey is not working

Make sure you are on a device that supports your passkey
Try using another sign-in method (password or OAuth)
You can add a new passkey from Security settings

Make sure you authorized SpaceKeep on the provider's page
Check that your provider account is in good standing
Try signing in with a different method

GitHub

GitHub connection failed

Make sure you authorized SpaceKeep on GitHub
Check that your GitHub account is in good standing
Try disconnecting and reconnecting from Connections settings

My repositories are not showing

Make sure your GitHub account is connected
Only public repositories are displayed
Your top repositories are based on stars and forks

Profile

My profile changes are not appearing

Make sure you saved your changes in settings
Your profile may be cached — try refreshing the page
Check that your profile is set to public in Advanced settings

My profile is not showing in search

Make sure your profile is set to public
Check that you allowed search engines in Advanced settings
It may take time for search engines to index your profile

Assets

Check that your file is in a supported format (JPG, PNG, WEBP, GIF)
Make sure your file is under the size limit (5 MB for avatars, 10 MB for banners)
Try a different image

My image looks cropped

Avatars are displayed as squares — use a square image for best results
Banners are cropped differently on different screen sizes — keep important content centered

FAQ — frequently asked questions
Getting Started — new to SpaceKeep?